Shipping & Returns
We won't charge your credit card until your order is shipped. All shipping transit times quoted are business days, not calendar days. For your orders, depending on the destination, you can choose between UPS ("express") and the National Post Office ("economic"). For some destination, only the National post Office service is provided. For your order shipping via UPS you will receive an e-mail with a tracking number when your order leaves the warehouse.
The shipping cost depends on what you are ordering, how much you are ordering, and where it is shipping to. You can determine your shipping cost by filling in the order form. You will need to fill out your shipping address in order to view the shipping amount. You do not have to purchase the items in order to view the shipping amount.
For each destination, several shipping solutions are available:
"Economic" shipping: shipping in priority postal parcel. This method does not include any tracking number. ETA from 3 to 7 business days according to the destination
"Express" shipping: shipping by conveyor UPS with tracking number. ETA from 1 to 2 business days according to the destination.
The products will be delivered to the indicated address during the process of order. Thrust Innovations could in no case be held responsible for the consequences due to a delay of routing.
We'll normally ship your order within 24-36 hours if it's in stock, and it's not Saturday, Sunday, or a holiday.
Please note that you may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order. These additional fees are not collected or controlled by Thrust Innovations. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect.
Please note that if you use the National Post Office ("economic"), you won't have any tracking information.
Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, Thrust Innovations has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
The shipping charges you pay to Thrust Innovations do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Thrust Innovations and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Thrust Innovations has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more. It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
In most cases, we do not ship to P.O. Boxes. Feel free to contact us if you need more info.